Morning Preparations
My day at Murphy’s starts bright and early at 6:30 AM. After enjoying my morning coffee, I head to our service operations center to review the day’s schedule. Our dispatch team has already organized the pending service calls, and I check my truck’s inventory to ensure I have the essential parts and tools needed.
First Calls of the Day
By 8:00 AM, I’m on the road heading to my first appointment. Winter months are particularly busy with heating system maintenance and repairs. Today’s schedule includes:
• Routine furnace maintenance
• Heater inspection for a new homeowner
• Emergency plumbing call
• HVAC system consultation
Customer Service Excellence
What I love most about working at Murphy’s is our commitment to customer satisfaction. Before entering each home, I put on shoe covers and lay down protective mats. Clear communication with homeowners is essential – I always explain the issue and potential solutions before beginning any work.
Afternoon Tasks
After lunch, I focus on preventive maintenance calls. These appointments are crucial in helping customers avoid costly repairs down the road. I thoroughly inspect systems, clean components, and provide honest recommendations for system optimization.
End of Day
Before heading back to base, I ensure all paperwork is complete and my truck is organized for tomorrow. The satisfaction of helping families stay comfortable in their homes makes every day rewarding.
Remember, maintaining your home’s comfort systems isn’t just about repairs – it’s about creating lasting relationships with the communities we serve.